Frequently Asked Questions
Got questions? We’ve got answers..
Frequently Asked Questions
Got questions? We’ve got answers..
FAQs
Whether you’re new to THCA or just want to know how Puff Kingz rolls, our THCA FAQs are here to help guide you. From shipping deets to product safety, scroll through to get the full lowdown. Still need help? Hit us up — we’re always down to talk.
General Questions
Puff Kingz is a premium THCA brand born in South Florida, offering lab-tested, legally compliant cannabis products shipped discreetly to your door. We’re all about quality, consistency, and creating an elevated experience for the modern connoisseur.
Is THCA legal to buy online?
Yes—THCA derived from hemp containing less than 0.3% Delta-9 THC is federally legal under the 2018 Farm Bill. However, state laws vary. We only ship to states where hemp-derived THCA is permitted. Orders from restricted states will be canceled and refunded automatically.
What is THCA, and how does it work?
THCA (tetrahydrocannabinolic acid) is a naturally occurring compound in raw cannabis. In its natural state, it is non-psychoactive. When heated (through vaping, smoking, or cooking), THCA converts into THC, producing the classic euphoric cannabis effects.
Do you offer wholesale options?
Yes. We provide bulk and wholesale opportunities for retailers, distributors, and businesses. Contact us through the Wholesale portal for pricing and partnership details.
Can I collaborate with Puff Kingz?
We’re always open to collaborations, influencer partnerships, and retail opportunities. Send us a proposal at collabs@puffkingz.com or reach out through our social media channels.
Cannabis Shipping Questions
We ship within the U.S. to all states where hemp-derived THCA is legal. Orders from restricted states will be canceled and refunded automatically.
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery usually takes 3–7 business days, depending on your location and chosen shipping method.
Is your packaging discreet?
Yes. All orders are shipped in plain, unmarked packaging to protect your privacy.
What shipping carriers do you use?
We primarily ship through USPS, UPS, or FedEx, depending on the fastest and most reliable option for your area.
Do you accept returns or exchanges?
Due to the nature of cannabis products, we cannot accept returns on opened items. However, if your order arrives damaged, incorrect, or defective, contact support within 7 days of delivery, and we’ll make it right.
What if my package is lost or stolen?
Once an order is marked as delivered, we are not responsible for theft or loss. For packages lost in transit, please reach out to us at support@puffkingz.com, and we’ll assist with filing a claim.
Product Information
• THCA: Non-psychoactive until heated, then delivers classic cannabis effects.
• Delta-8: Milder high, great for beginners or daytime use.
• Delta-9: The most well-known THC, euphoric and potent.
How do I choose the right strain?
Think about the effects you’re looking for:
Sativa strains: Uplifting, energetic, creative.
Indica strains: Relaxing, calming, body-focused.
Hybrids: Balanced effects for all-day use.
Our product descriptions include flavor notes, effects, and potency to help guide your choice.
Are your products lab tested?
Yes. All Puff Kingz products are third-party lab tested to ensure quality, potency, and safety. Certificates of Analysis (COAs) are available upon request.
Are your products safe?
Absolutely. We source only from licensed, compliant growers and manufacturers. All products are free from harmful additives, pesticides, and heavy metals.
Support & Contact
What should I include in my support email?
To speed up your request, please include:
Your full name
Order number
A clear description of the issue or question
Photos if applicable (for damaged items)
Can I reach out on social media?
Yes! Follow and message us on Instagram, TikTok, or Facebook. While our fastest response is via email, our team also monitors social channels for customer inquiries.